Chat with a provider

Employees and dependents 18+ can download the Transcarent app from the App Store or Google Play to their smartphone or tablet. Once registered, they can start a visit any time they need care. Our service is available in all 50 states and Washington D.C. Employees must be 18+ to seek care; patients must be aged 19+ to seek care in Nebraska. Employees may seek care on behalf of dependents aged 1+.

If you would like your medical record sent to another provider, you can download the medical record request authorization form and send the completed form, along with a copy of your state-issued ID, to [email protected]. Transcarent will then send your medical records to the provider you have listed.

Providers in the Transcarent Clinic can and do prescribe medications when they are appropriate. If a prescription is part of your treatment plan, we'll send it electronically to your preferred pharmacy. Transcarent does not prescribe controlled substances (such as opioids), lifestyle medications (such as Viagra and Propecia) or weight loss medications (like Wegovy or Ozempic). If your provider determines that lab work is necessary, they will order a lab test. Once ordered, simply visit a nearby LabCorp, Quest Diagnostics or preferred lab location and when your results are ready, we will reach out to walk you through your results.

Dependents ages 18 years and older: Download the Transcarent app on their mobile device through the App Store or Google Play, sign in using their mobile phone number and create a profile. They will then be able to accept coverage through the primary subscriber's employer and will be asked to confirm the last four digits of their SSN for verification. Once registered, they may start a visit right away.

Dependents ages 1-17 years old: Care for children ages 1-17 years old must be requested by a parent or legal guardian who is eligible for Transcarent. In order to receive care, the child must also be eligible for Transcarent through the parent or guardian's plan.

A NOTE ABOUT PRIVACY: Rest assured, your text-based visit is private. We are deeply committed to protecting the confidentiality and privacy of our patients' personal information. As a medical provider, Transcarent is HIPAA compliant, and we are compliant with privacy and security laws in each state in which we operate.

Care for children ages 1-17 years old must be requested by a parent or legal guardian eligible for Transcarent. In order to receive care, the child must also be eligible for Transcarent through the parent or guardian's plan.

To request care for your child, begin a visit as you normally would. A list of your eligible dependents ages 1-17 will appear. Select who you're seeking care for, and complete the child's profile. Next, the care assistant will gather information about the child's symptoms, then will deliver the information to one of our board-certified clinicians. The clinician will have a text-based conversation with you about your child's symptoms, using audio, video or photos as needed. For younger children (i.e., under age 5), the clinician will likely request a brief video encounter.

Parents or legal guardians eligible for Transcarent can seek care on behalf of their children who are also eligible for Transcarent through the parent or guardian's plan.

The parents and legal guardians must use their own Transcarent account when accessing care on a child's behalf. In order for your spouse/partner to request care for your child, both your spouse/partner and child must be eligible for Transcarent through the parent or guardian's plan.

The Transcarent Clinic is not able to support the following:

• Prescribing controlled substances (including testosterone)
• Weight loss medications (GLP-1s)
• Long term disability evaluations

Yes, Transcarent offers support for other languages during a visit. The Transcarent Clinic care team, which includes board-certified physicians, are supported by interpreters in over 350 languages who connect with the patient via audio within the app to assist with your medical evaluation. Other parts of the Transcarent experience, including the AI Care Assistant and your Care Plan, are currently only available in English.